Facilities and services

Days and nights full of exciting opportunities.

Pools

Hotel Cayo Cruz Cuba

3 infinity pools in the main building and at least 1 pool in each section.

Restaurants

Hotel Cayo Cruz Cuba

Enjoy the best national and international cuisine in our buffet restaurant.

Services included in the All-Inclusive package:

Hotel Cayo Cruz Cuba

Use of the pools, access to the beach and communal areas of the hotel (except certain exclusive areas reserved for Privilege guests). Subject to conditions of use.

  • ● Day and night-time recreational activities.
  • ● Sports areas
  • ● NON-motorised water sports
  • ● Transport by golf buggy within the resort boundaries
Drinks included in the All-Inclusive package (except certain upgrade drinks reserved exclusively for Privilege guests). House wine is included but there is also an optional wine menu for an extra charge.

Inclusive bars:

All of the resort bars (except the Privilege Bar Lounge which is only available to Privilege guests) during the established opening hours and subject to conditions of use.

Inclusive restaurants:

Buffet restaurants, 24h snack bar and 3 bookings in the à la carte restaurant per week-long stay (not including special evenings, such as the “Privilege Dinner”, “Romantic Night” and “Lobster Dinner”, for which an additional charge applies).

Privilege Service:

  • Exclusive access to the Privilege Lounge (10:00 – 22:00)
  • Appetisers in the Privilege Lounge (10:00 – 22:00)
  • Early check-in and late-check out without an additional charge, subject to availability.
  • Private check-in with a refreshing towel and welcome drink.
  • Privilege concierge service.
  • Distinctive bracelet.
  • Luxury toiletries in the room.
  • Bottle of water in the room upon arrival.
  • Complementary welcome platter in the room upon arrival.
  • À la carte breakfast.
  • One lobster dinner with a bottle of wine and live music per stay.
  • Premium international drinks in all our bars.
  • Assigned lunch area in the restaurants.
  • Assigned area on the beach and/or pool with personalised service.
  • One 30-minute massage per person per stay and 15% off all other massages.
  • Minimum stay 3 nights.

Conditions and service limitations:These service may be modified, changed or replaced depending on the availability of products and local services. The hotel will not compensate clients for services that have been modified or replaced with other services due to the unavailability of those services locally. For arrivals outside of the times indicated above, check-in will take place at the reception according to standard regulations. Formal attire is required for the Privilege Lobster Dinner. The 30-minute massage is subject to availability during regular service hours. The hotel is not responsible for services and products that are unavailable due to climatic reasons or force majeure.

Hotel Cayo Cruz Cuba
Hotel Cayo Cruz Cuba
Hotel Cayo Cruz Cuba

Services for an additional charge

  • Wine menu in the à la carte restaurants and bars (€)
  • Wi-Fi (€)
  • Early check-in & late check-out (€)
  • Lobster dishes in the à la carte restaurants (€)
  • Groups and weddings service (€)
  • Medical services (€)
  • Individual or couple’s massages (€)
  • Souvenir shop (€)
  • Laundry service (€)
  • National and international calls (€)
  • Transfers to/from the airport (€)
  • The resort is just a short walk away from the “Pueblo” centre where you can enjoy concerts, discos, restaurants, and the “Marina Gaviota” (€)