GENERAL CONDITIONS OF BOOKING

These General Conditions of Reservation (hereinafter General Conditions) regulate the business relationship that arises between VALENTIN GESTION SL and the user or customer for the contracting made through the forms that VALENTIN GESTION SL makes available on its www.valentinhotels.com.

The reservation through the websites of VALENTIN GESTION SL will mean the express acceptance by the customer or user of the pages, these conditions, as well as the conditions of use established for user navigation through the pages owned by VALENTIN GESTION SL. These conditions shall apply without prejudice to the application of the laws on the subject that are applicable to each case.

The General Conditions of Contract regulate the distance selling relationship between VALENTIN GESTION SL and the user or customer, in accordance with the legal stipulations, in particular, Law 7/1998 of 13 April, on General Conditions of Contract, Law 3/2014, of 27 March, which amends the revised text of the General Law for the Protection of Consumers and Users, the current regulations on the Protection of Personal Data, Law 7/1996 of 15 January on the Regulation of Retail Trade, and Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce. VALENTIN GESTION SL reserves the right to make any changes it deems appropriate, without notice, in the General Conditions. Such modifications may be made through their websites, by any means admissible in law and must be complied with during the time they are published on the web and until they are not validly modified by subsequent ones. However, VALENTIN GESTION SL reserves the right to apply, in certain cases, Special Conditions of Contract in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.

Information prior to booking

VALENTIN GESTION SL informs that the booking procedure through its website is detailed in the corresponding section for the formalization of the reservation.

Also, VALENTIN GESTION SL reports that the user can access the terms of use available on the same website.

By booking with VALENTIN GESTION SL through its website, the user or customer expressly declares to know, understand and accept these conditions of use and the General Conditions. Similarly, the user declares to be of legal age and have the legal capacity and ability to act necessary for access to the websites of VALENTIN GESTION SL and contracting through them. The user is responsible for treating confidentially and responsibly the identity and password obtained in the registration as a client, not being able to transfer them to another.

Once the reservation is made, the user will see the confirmation of the reservation on the screen, being able to print it as proof of the reservation made.

The booking confirmation and the booking receipt (printout made by the user) will not be valid as an invoice.

HOW THE RESERVATION WORKS

Reservation offer and price reference.

In compliance with current regulations and, in particular of Law 34/2002 of services of the information society and electronic commerce, VALENTIN GESTION SL offers in the corresponding section for the formalization of the reservation information on all possible reservations, their characteristics and prices. However, VALENTIN GESTION SL reserves the right to withdraw, replace or change the offers offered to its customers through its website, by simply changing the content of the same. Thus, the products and / or services offered at any time by the website VALENTIN GESTION SL will be governed by the General Conditions in force in each case. Also, the company will have the right to stop offering, without notice and at any time, access to the products and / or services mentioned.

Indication of prices.

Each possible reservation offered will have indicated its price and if it has incorporated VAT or any other tax that, if applicable, is applicable. The prices indicated on the screen will be those in force at any given time, except for typographical errors. When the price is different for the above reason, VALENTIN GESTION SL will notify the customer via e-mail, before proceeding to the collection of the reservation.

Availability. The availability of the offers offered by VALENTIN GESTION SL through its website may vary depending on customer demand. Although VALENTIN GESTION SL updates the database periodically, the reservation requested by the customer could be full at that time. In such a case, VALENTIN GESTION SL will send an e-mail to the customer informing him of the impossibility of the availability of the offer.

Forms of payment.

VALENTIN GESTION SL has two types of reservations:

Non-refundable: The total payment of the stay will be made at the moment of the reservation, by credit card.

Reservation, by credit card.

- VISA or MASTERCARD credit card. All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information you transmit to us travels encrypted through the network. Also the data on your credit card are entered directly on the page of the bank, at the POS (Point of Sale Terminal of the Bank) and are not entered or registered in any server VALENTIN GESTION SL.

Card number, the expiration date, and a Validation Code that coincides with the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD, offering, at the same time, the possibility to enter a validation code for your VISA or MASTERCARD.

MASTERCARD, offering, in this way, more guarantees about the security of the transaction.

Transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, we will not be able to charge the amount of the purchase.The number of a payment card, its holder will be able to demand the immediate cancellation of the charge. In such a case, the corresponding debit and recredit entries in the accounts of the supplier and the cardholder will be made of the cardholder shall be made as soon as possible. However, if the purchase had actually been made by the cardholder and the demand for refund is not the result of the cardholder's demand for refund was not the result of having exercised the right of withdrawal or termination and, therefore, had unduly demanded the cancellation of the corresponding charge, he will be obliged to VALENTIN GESTION SL to the compensation for damages caused as a result of such cancellation. It is not possible to cancel without penalty.

The hotel, upon receipt of the reservation, will charge your card the full amount. No refunds are allowed in case of cancellation refund in case of cancellation, early departure or no-show (the reservation will only be held for the first night). If payment is denied, the hotel will cancel the reservation.

Payment at the establishment:

VALENTIN GESTION SL requests in this type of reservations through its website the data of a credit card, reservation holder, to ensure the effectiveness of the same. We remind you that the establishment does not charge your credit card when making this reservation. this reservation. The card is used only as a guarantee. The establishment reserves the right to check the validity of the credit card before the arrival of the client. The invoice corresponding to the reservation will be settled directly at the establishment, either in cash, by credit card or by bank transfer. cash, credit card or any other method accepted by the establishment.

The user will be able to visualize the type of reservation together with its conditions before making the payment.

Cancellation of the reservation.

Cancellation policy is only available for reservations paid at the establishment:

Cancellation free of charge up to 3 days prior to arrival In case of cancellation after 3 days or "no-show", we will charge the amount of one night to the customer's credit card and the reservation will be canceled. Not applicable in offers with different conditions specified in the description of the offer. description of the offer.

EARLY DEPARTURE/MINIMUM STAY REQUIRED: The minimum charge of nights will correspond to the minimum stay established at the time. Likewise, each reservation is informed in each reservation of the particularities of its cancellation policy.

Cancellation.

According to the provisions of Article 103 of Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users, supplies of services or goods made according to consumer specifications or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.

DATA PROTECTION

In accordance with the provisions of current regulations on Protection of Personal Data, we inform you that your data will be incorporated into the processing system owned by VALENTIN GESTION SL with CIF B07981640 and registered office located at LLUM 5 07160, PEGUERA (ILLES BALEARS), in order to facilitate, expedite and fulfill the commitments established between the two parties. In compliance with current regulations, VALENTIN GESTION SL reports that the data will be retained for the period strictly necessary to comply with the precepts mentioned above. We also inform you that the processing of your data is legitimized by your consent and / or the contractual relationship we have with you.

VALENTIN GESTION SL reports that it will proceed to treat the data in a lawful, loyal, transparent, adequate, relevant, limited, accurate and updated. That is why VALENTIN GESTION SL undertakes to take all reasonable measures to ensure that they are deleted or rectified without delay when they are inaccurate.

In turn, we inform you that you can contact the Data Protection Officer of VALENTIN GESTION SL, by writing to the email address dpo.cliente@conversia.es or phone 902877192.

In accordance with the rights conferred by the current legislation on data protection may exercise their rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of personal data as well as the consent given for the processing thereof, directing your request to the postal address above or email rgpd@valentinhotels.com.

You may contact the competent Control Authority to file the claim you deem appropriate.

APPLICABLE LAW AND JURISDICTION

Also, VALENTIN GESTION SL reserves the right to file civil or criminal actions it deems appropriate for the misuse of its website and content or for breach of these conditions.

The relationship between the user and the provider shall be governed by the regulations in force and applicable in the Spanish territory. If any dispute arises the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. VALENTIN GESTION SL is domiciled in ILLES BALEARS, Spain.