Privacy policy

A) Protection of personal data

Valentín Hotels commits itself to comply with the legislation in force regarding automated data processing and, in particular, Organic Law 15/99 on the Protection of Personal Data dated 13th December (hereinafter LPD).

Through the privacy policy below, Valentín Hotels thus informs its clients of the following measures:

Towards the end of rendering the services offered through www.valentinhotels.com , as well as offering customized products and services, improving commercial relations and managing the requests made by our clients, Valentín Hotels shall handle its clients’ personal data in an automated manner, for the purposes specified further on.

In accordance with the Spanish Organic Law 15/1999 of Data Protection, we inform you that the personal data provided through the forms on this website or through e-mail messages, may be incorporated into a personal data file, duly registered in the Spanish Data Protection Agency, whose purpose is the processing of clients and/or suppliers.

By sending this website’s existing forms, the sender gives his consent to be included in the aforementioned files. We also notify that the user’s IP address may be tracked from this website and they will be equally processed in accordance with the current regulations.

Your data may be transferred, always suitably protecting it, to: organisations or people directly related with the holder, Tax Agency and Banks, Savings Banks and Regional Rural Banks.

At any time, you may exercise your rights of Access, Modification, Cancellation and Objection in the terms specified in the Spanish Organic Law 15/1999 of Personal Data Protection, in accordance with the legally established procedure. These rights may be exercised by contacting the following e-mail address: teresa.serra@valentinhotels.com

Valentín Hotels informs the client of the purposes for which it will use the personal data gathered on this website:

a.1.) Online booking

By filling in the Online Booking form, each holder accepts and authorises Valentín Hotels to use and process in an automated way the provided personal data, with the purpose of proceeding to the requested booking and carrying out an offer of personalised products and services and improving the commercial relationship with our clients, as well as the transfer of said data for the aforementioned purposes to the companies that make up Grupo Valentín Hotels and its associates of the tourism, leisure, restaurant, hotel, travel agency, aviation, car rental and timesharing property industries, both inside and outside of Spain. Also, the client who carries out a booking is informed that his personal and booking data will be transferred to the companies that must intervene in the booking process and/or destination hotel, regardless of the country that they may be in, with international data transfers may occurring with the exclusive purpose of processing the booking and guaranteeing its execution.

a.2.) Registration in the Offers and Promotions Distribution List

Valentín Hotels hereby informs you that your e-mail address will be included in an automated file (distribution list) for the purpose of providing you information on our news and offers by e-mail.

B) Confidentiality

Valentín Hotels will not reveal your personal data to any other third party, except for those parties specified in the preceding sections. The confidentiality of your data will be respected at all times in accordance with Spanish Organic Law 15/1999 of December 13th, of Personal Data Protection (LOPD).

Valentín Hotels guarantees that it will handle your personal data confidentially, and that the server on which these are stored and handled is equipped with the security measures established by Spanish standards in relation to data protection.

C) Use of Cookies

Part of Valentín Hotels´ customizable services employ cookies.

A cookie is a very small text file that a web server may keep in the hard disk of a computer to store information about users. It can only be read by the website that sent it to the computer.

Normally, websites use cookies to obtain statistical information about their web pages and to analyze the behaviour of their clients.

A cookie is not an executable file. It can neither propagate nor contain a virus, nor may it be longer than 4,000 characters.

Valentín Hotels uses cookies for the exclusive purpose of preparing statistics on the use of its website. The information that Valentín Hotels stores on your equipment through this mechanism only consists of a number identifying a user, apart from preferences such as preferred navigation language and the date on which the cookie was sent. This will enable our website to identify you during your subsequent visits. It does not contain personal data or economic or health-related information.

You may configure your navigator to accept or reject the cookies you receive, or to warn you when a server wants to send a cookie:

If you are using Microsoft Internet Explorer, under the menu option See, select Internet Options and accede to Advanced Options.

If you are using Netscape, under the menu option Edit, select Preferences, and accede to the Advanced options. Valentín Hotels would be grateful if you activate the acceptance of cookies, since this would help us obtain more precise data so as to improve the content and design of our web page in order to adapt it to your preferences.

Valentín Hotels may likewise register your IP addresses to diagnose any problem with our server, to administer our web page and to analyze user tendencies.