Facilities & Services

Exclusive services for your stay in Cayo Santa María

Swimming pools

2 swimming pool areas, each with its own design, with Bali beds, submerged bars and relaxation areas.

Restaurants and bars

A large buffet-style gastronomic offer at your disposal, with à la carte option also available

Services comprised in the all-inclusive programme

Use of general swimming pools, general beach and general hotel areas (there are exclusive areas for Privilege clients, delimited on-site). Subject to the regulations in use.

  • Daytime and night time recreational activities
  • Sports areas
  • NON-motorised water sports
  • Transport in golf buggy inside the property
Drinks considered as part of the all-inclusive system (there are upgraded drinks that are exclusive to certain clients, such as the Privilege clients. House wine is included but there is an optional wine menu with surcharge).

Included bars

Bars on the whole premises (except the Privilege Bar Lounge, to which only the Privilege guests have access to) in established timetables and subject to the regulations in use.

  • Lobby bar “Hola”
  • Tea & coffee ”The Corner”
  • Sports bar & Disco Lounge “Que Bolá”
  • Bar “Cienfuegos”
  • Aqua Bar ”Azul”
  • Snack bar & Grill bar
  • Theatre Locura Bar

Included restaurants

Buffet restaurants, 24h snack bar and 3 accesses per week of stay in the à la carte restaurants (not including special nights such as Privilege Dinner, Romantic Night and Lobster Dinner).

  • Buffet “Frangipani” and “Ave de Paraíso”.
  • Ranchón Tabaco
  • Snack & Grill bar – 24h
  • Spanish “Olé”
  • French ”Oh La La”
  • Italian “Dolce Vita”
  • Seafood “El Marinero”
  • Cuban “La Casa de la Abuela”

Privilege Service

  • Early Check-in and late-check out without surcharge, subject to availability
  • Check-in, refreshing towel and welcome drink at the Privilege Lounge (arrivals between 10:00am and 10:00pm)
  • Distinctive brazalete
  • In room Up-Graded amenities
  • Bottle of Cuban Rum in the room upon arrival
  • Privilege concierge service
  • “Welcome Courtesy” in the room upon arrival
  • Daily “A la Carte” breakfast at “Olala” Restaurant
  • One private “Lobster Dinner” exclusive for Privilege Guests, with live music and a bottle of wine, per stay
  • Exclusive invitation to a “Managers Cocktail”, one per stay
  • 30 minutes massage per person per stay, and 15% discount on every other massage during your holidays.
  • Exclusive access to Privilege Lounge from 10:00am to 10:00pm
  • Premium International Liquors and Snacks at Privilege Lounge from 10:00am to 10:00pm
  • Assigned area for lunch at “Ranchón Tabaco” Restaurant
  • Assigned area with personalized service at main buffet restaurant, for breakfast, lunch and dinner
  • Exclusive access to the Privilege Beach with personalized Service
  • This information is valid until 31/10/2017

Services with surcharge

  • Wi-Fi Internet
  • External transport to the hotel
  • External hotel services (excursions, etc.)
  • Early Check-in & Late Check-out
  • Wine list available in the à la carte restaurants and bars
  • Medical services
  • Massages
  • Shopping area
  • Laundry service
  • Local, national and international telephone calls from the bedroom
  • Wedding packages
  • Assigned area with personalized service at main buffet restaurant, for breakfast, lunch and dinner
  • Special dinners (romantic, lobster, etc.)
  • Events and services excluded from the all-inclusive