Frequently Asked Questions
Valentin Grand Park Hotel
Official FAQ
In this section, you’ll find answers to the most frequently asked questions about the Hotel Valentin Reina Paguera. Discover information about our rooms, services, schedules, activities, and more to make your next visit perfect and worry free. If you don’t find what you’re looking for here, our customer service team will be happy to assist you at any time.
How can I contact the Valentin Grand Park hotel?
To reach the hotel staff, please find the details for each department below:
Reception
Email: valentinparkclub@valentinhotels.com
Phone: +34 971 03 20 22
Toll-Free #: Not available
SMS: Not available
Reservation
Email: customercare@valentinhotels.com
Phone: +34 971 03 20 22
Toll-Free #: Not available
SMS: Not available
Events
Email: comercial@valentinhotels.com
Phone: +34 971 03 20 32
Toll-Free #: Not available
SMS: Not available
How can I provide feedback about my stay at the hotel Valentin Grand Park?
To submit your feedback, please send an email to: customercare@valentinhotels.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
Do you accept kids at Valentin Grand Park hotel ?
Children are welcome.
Children up to 1 years old can stay with their parents for free.
Kids price applies for children:
•between 2 and 11 years old (50% of adult price).
Adult rate applies from 12 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We offer a club for children from 1 to 15 years old.
• Access to the kids club: Free.
• The kids club is open from 03-APR to 30-OCT.
• The kids club is open every day.
Opening hours:
10:00 to 13:00
15:00 to 17:00
Our fun zone is open for kids from 1 to 15 years old.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: valentinparkclub@valentinhotels.com.
What are Valentin Grand Park hotel rate plans?
We have three kinds of rate:
- Bed & breakfast
- Half Board
- All-Inclusive
If you wish to upgrade your reservation, you can do so by contacting valentinparkclub@valentinhotels.com
How many rooms are there at Valentin Grand Park hotel ?
We have 330 rooms.
(Room types for maximum 2 pax)
Double room for single occupancy: 10 rooms
• Surface: 18 to 18 m²
• Max occupancy per room: 1 adults and 0 children
• Composition:
• Equipment: 1 single bed , TV
In room smoking is not allowed
Double room with balcony: 113 rooms
• Surface: 18 to 18 m²
• Max occupancy per room: 2 adults and 1 children
• Composition: 1 bedrooms
• Equipment: 2 single beds and 1 sofa bed , TV
In room smoking is not allowed
Superior double room: 8 rooms
• Surface: 21 to 21 m²
• Max occupancy per room: 2 adults and 1 children
• Composition: 1 bedrooms
• Equipment: 1 king size bed , TV
In room smoking is not allowed
Family: 30 rooms
• Surface: 21 to 21 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms
• Equipment: 2 single beds and 1 sofa bed , TV
In room smoking is not allowed
Apartment: 10 rooms
• Surface: 35 to 35 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms, 1 living-room
• Equipment: 2 single beds and 1 sofa bed , TV
In room smoking is not allowed
Superior apartment: 14 rooms
• Surface: 35 to 35 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms
• Equipment: 2 single beds and 1 sofa bed , TV
In room smoking is not allowed
Superior apartment with pool view: 12 rooms
• Surface: 35 to 35 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms
• Equipment: 2 single beds and 1 sofa bed , TV
In room smoking is not allowed
Sea view apartment: 25 rooms
• Surface: 35 to 35 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms, 1 living-room
• Equipment: 2 single beds and 1 sofa bed , TV
In room smoking is not allowed
Garden view apartment: 31 rooms
• Surface: 35 to 35 m²
• Max occupancy per room: 2 adults and 2 children
• Composition: 1 bedrooms, 1 living-room
• Equipment: 2 single beds and 1 sofa bed , TV
In room smoking is not allowed
Studio: 10 rooms
• Surface: 27 to 27 m²
• Max occupancy per room: 3 adults and 0 children
• Composition: 1 bedrooms
• Equipment: 2 single beds and 1 sofa bed , TV
In room smoking is not allowed
Double room pool view: 67 rooms
• Surface: 18 to 18 m²
• Max occupancy per room: 2 adults and 1 children
• Composition: 1 bedrooms
• Equipment: 2 single beds and 1 sofa bed , TV
In room smoking is not allowed
Which language does the staff speak at Valentin Grand Park hotel ?
As for me, I can speak with you in one of these languages
Is there a swimming pool at Valentin Grand Park hotel ?
We have 7 swimming pools:
-3 outdoor for adults,
-3 for children, including one with a children's water park,
-and 1 indoor swimming pool.
We ask that you comply with the safety regulations in the swimming pools and follow the instructions of our lifeguards: their timetable is from 10:00 to 18:00. If you use the pool outside these hours, you do so at your own risk.
Is there a restaurant in Valentin Grand Park hotel ?
Definitely, Valentin Grand Park has a restaurant:
Restaurant Buffet Restaurant:
• International, Buffet
• Open 7/7.
• Closed from 31-OCT to 02-APR.
• Opening times:
• Lunch: from 13:00 to 14:30.
• Dinner: from 18:45 to 21:15.
• Price range: $$
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are available upon request.
• Max capacity: 450 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• Dress code: Informal / Business
• For Her: Business suit or business style dress with heels.
• For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style).
Restaurant Buffet Restaurant drink list
Restaurant Buffet Restaurant website
Is Valentin Grand Park hotel baby-friendly ?
Babies are welcome.
We are able to provide you the following items:
• Baby cot
• Bottle warmer
• High chair
• Stroller
Does hotel Valentin Grand Park offer private transfer to/from airports or train stations?
We provide a private transfer from/to the airport, the price range is 50 - 160 EUR according to the number of pax.
Can I make a private transfer reservation to/from the Valentin Grand Park hotel?
To reserve a private transfer, please send an email to: valentinparkclub@valentinhotels.com with the following information:
• Phone number
• Email address
• Reservation number
• Flight/Train number
• Airport/Train station
• Date
• Number of guests
• Time
• Number of cases/luggage
Can I upgrade my meal plan at the hotel Valentin Grand Park?
Please send an email to: valentinparkclub@valentinhotels.com with the following information:
• Your selected meal plan
• Reservation or accommodation number
• Phone number
• Email address
Does Valentin Grand Park hotel have connecting rooms ?
We are sorry, we can't arrange adjoining rooms, but we can make sure to book neighbouring rooms for you.
Where can I see pictures of the rooms at the Valentin Grand Park hotel ?
Does Valentin Grand Park hotel have special offers, gift boxes or vouchers?
We are able to offer you various special offers.
To have a look at our special offers, click here
Does Valentin Grand Park hotel offer a babysitting service?
We offer a babysitting service
• Price: 15 EUR /hour
Would it be possible to get the Valentin Grand Park hotel map?
I don't have information about the hotel's map/layout or floor plans.
Do rooms at Valentin Grand Park hotel include a welcome tray, coffee machine or kettle?
We provide a coffee machine in every category of apartments. A kettle is available on request.
Does Valentin Grand Park hotel offer any entertainment programs?
Our VAEXPERIENCES service for children include Miniclub and Minidisco, Maxiclub for teens, and a Babyclub for babies from 18 months old. In addition, we have a comprehensive daytime activity program for adults such as aquagym, zumba, archery and much more. In the evening, we offer shows from our animation team combined with shows from outsourced professionals.
Click here for more details.
What is Valentin Grand Park hotel star rating ?
Our resort is part of Valentin Hotels & Resorts.
- Star rating: 3 stars.
- Service category: Midscale.
More info here