Frequently Asked Questions
Valentin Grand Park Hotel
Official FAQ
In this section, you’ll find answers to the most frequently asked questions about the Hotel Valentin Reina Paguera. Discover information about our rooms, services, schedules, activities, and more to make your next visit perfect and worry free. If you don’t find what you’re looking for here, our customer service team will be happy to assist you at any time.
Do you accept kids at Valentin Grand Park hotel ?
Children are welcome.
Children up to 1 years old can stay with their parents for free.
Kids price applies for children:
•between 2 and 11 years old (50% of adult price).
Adult rate applies from 12 years old.
Our prices for adults and kids vary based on seasonality. Please request a price simulation to see the best price available for your dates.
We offer a club for children from 1 to 15 years old.
• Access to the kids club: Free
• The kids club is open from 03-04 to 30-10.
• The kids club is open every day from 10:00 to 13:00
• from 15:00 to 17:00
Our fun zone is open for kids from 1 to 15 years old.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: valentinparkclub@valentinhotels.com.
What are Valentin Grand Park hotel rate plans?
We have three kinds of rate:
- Bed & breakfast
- Half Board
- All-Inclusive
If you wish to upgrade your reservation, you can do so by contacting valentinparkclub@valentinhotels.com
How can I contact the Valentin Grand Park hotel?
To reach the hotel staff, please find the details for each department below:
Reception
Email: valentinparkclub@valentinhotels.com
Phone:+34971032022
Toll-Free #:Not available
SMS: Not available
Reservation
Email: customercare@valentinhotels.com
Phone:+34971032022
Toll-Free #:Not available
SMS: Not available
Events
Email: comercial@valentinhotels.com
Phone:+34971032032
Toll-Free #:Not available
SMS: Not available
How many rooms are there at Valentin Grand Park hotel ?
We have 330 rooms.
• 10 Double room for single occupancy of 18 m² with a capacity of up to 1 guest(s).
• 113 Double room with balcony of 18 m² with a capacity of up to 3 guest(s).
• 8 Superior double room of 21 m² with a capacity of up to 3 guest(s).
• 30 Family of 21 m² with a capacity of up to 4 guest(s).
• 10 Apartment of 35 m² with a capacity of up to 4 guest(s).
• 14 Superior apartment of 35 m² with a capacity of up to 4 guest(s).
• 12 Superior apartment with pool view of 35 m² with a capacity of up to 4 guest(s).
• 25 Sea view apartment of 35 m² with a capacity of up to 4 guest(s).
• 31 Garden view apartment of 35 m² with a capacity of up to 4 guest(s).
• 10 Studio of 27 m² with a capacity of up to 3 guest(s).
• 67 Double room pool view of 18 m² with a capacity of up to 3 guest(s).
• Main amenities: TV, non smoking.
Is there a swimming pool at Valentin Grand Park hotel ?
We have 7 swimming pools:
-3 outdoor for adults,
-3 for children, including one with a children's water park,
-and 1 indoor swimming pool.
We ask that you comply with the safety regulations in the swimming pools and follow the instructions of our lifeguards: their timetable is from 10:00 to 18:00. If you use the pool outside these hours, you do so at your own risk.
Is Valentin Grand Park hotel baby-friendly ?
Babies are welcome.
We are able to provide you the following items:
• Baby cot
• Bottle warmer
• High chair
• Stroller
Which language does the staff speak at Valentin Grand Park hotel ?
As for me, I can speak with you in one of these languages
How can I provide feedback about my stay at the hotel Valentin Grand Park?
To submit your feedback, please send an email to: customercare@valentinhotels.com with the following information, we will get back to you as soon as possible:
• Reservation or accommodation number (if you have one)
• Request
• Email address
• Phone number
Is there a restaurant in Valentin Grand Park hotel ?
Definitely, Valentin Park Club has a restaurant:
• Restaurant Buffet Restaurant:
• International, Buffet
• Open 7/7.
• Closed from 31/10 to 02/04.
• Opening times:
• Lunch: from 13:00 to 14:30.
• Dinner: from 18:45 to 21:15.
• Price range: $$
Restaurant Buffet Restaurant drink list
Restaurant Buffet Restaurant website
• Open for hotel residents and visitors.
• Lunch boxes are available upon request.
• Max capacity: 450 pax.
• Pets are not accepted in the restaurant.
• Our restaurant offers:
• Kids menu
• High chairs
• Dress code: Informal / Business
• For Her: Business suit or business style dress with heels.
• For Him: Business suit with tie, or trousers with a sports jacket and shirt and tie with smart shoes (Oxford or Derby style).
Can I upgrade my meal plan at the hotel Valentin Grand Park?
Please send an email to: valentinparkclub@valentinhotels.com with the following information:
• Your selected meal plan
• Reservation or accommodation number
• Phone number
• Email address
Is there a car rental service at the Valentin Grand Park hotel ?
You can rent a stroller for 3 EUR a day.
We also work with a car rental company whose prices vary throughout the season. For more information, please contact valentinparkclub@valentinhotels.com
Can I make a private transfer reservation to/from the Valentin Grand Park hotel?
To reserve a private transfer, please send an email to: valentinparkclub@valentinhotels.com with the following information:
• Phone number
• Email address
• Reservation number
• Flight/Train number
• Airport/Train station
• Date
• Number of guests
• Time
• Number of cases/luggage
Does hotel Valentin Grand Park offer private transfer to/from airports or train stations?
We provide a private transfer from/to the airport, the price range is 50 - 160 EUR according to the number of pax.
Does Valentin Grand Park hotel provide shuttle services to and from airports ?
We do not offer shuttle services.
What is the closest beach to Valentin Grand Park hotel ?
We are located 400 M away from the beach.
The beach is public and is secured by lifeguards.
Free access.
The main available services: sun loungers, umbrellas & activities for kids.
Paguera Playa Palmira
Platja Palmira, Bulevar de Peguera, Peguera, Spain
The distance is 0.7 km from the property
Directions
Is there a parking at Valentin Grand Park hotel ?
We are sorry, we don't have a parking lot.
Most of our guests park on the street. It is free 24/7.
Unfortunately we do not have a valet parking service.
Electric cars:
Unfortunately we do not have an electric vehicle charging station.
Bike parking:
We have a bike parking area.
Does Valentin Grand Park hotel have family rooms ?
We are family friendly.
Family rooms for 3 people and more:
• Family
• Apartment
• Double room with balcony
• Superior double room
• Superior apartment
• Superior apartment with pool view
• Sea view apartment
• Garden view apartment
• Studio
• Double room pool view
Does Valentin Grand Park hotel do day passes ?
During the day we can offer the following services:
• Day Pass with Lunch Buffet : from 10:00 to 18:00 from 35 EUR
Does Valentin Grand Park hotel offer a babysitting service?
We offer a babysitting service
• Price: 15 EUR /hour
Is there a bar at Valentin Grand Park hotel ?
We have a Lounge Bar (10h00 to 19h00.) where you can enjoy a drink in a peaceful, relaxed atmosphere, and this is where you will also find entertainment and shows in the evening, except in summer when these events are held in the Pool Bar.
The pool bar (10h00 to midnight) is located in the main pool area.