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CUSTOMER REVIEWS

Check out the reviews and tips from other travelers like you for the Valentin Imperial Riviera Maya hotel, or let us know your experience after your next visit. We’d like to hear from you and improve each day.

5
Ann Marie Benco

“From the moment we walked in the lobby and smelled home paradise began! The food, staff and new and old friends were amazing! So happy Dora is back as she is the true face of the Valentin and so hospitable! Can't wait to come back!”

5
Joshua L

“Awesome experience, amazing staff, and great food. When you visit, get to know staff, they love fun interactive customers. We love meeting Dora, Lorenzo, Brian, and Flor. We also appreciate the actives the Go Team put together!”

5
Wanderer436412560278

“We had an absolutely incredible experience at Valentin Imperial. The grounds are absolutely stunning, the staff are beyond friendly and kind. The GO Team Who run constant activities all day everyday are so fun and interactive you definitely cannot miss the Aqua Zumba! The cleaning and housekeeping staff are exceptional, our room was so beautiful and clean and the staff just honestly go above and beyond. We were vegetarians but found that was no issue at any of the restaurants especially at breakfast and lunch. A lot of the times we found the vegetarian main at the dinner restaurants was off menu but just ask and everyone was happy to assist! The pools were beautiful and clean, we went down to the beach also and jumped about in the waves which was fun and felt safe with life guards watching the seas throughout the day. Live music everyday was exceptional, the drinks were fantastico bar staff are very attentive and kind. Drinks were strong and you could ask for quiet literally any drink you can think of. Honestly, this hotel deserves beyond 5 * we have recommended this place to everyone we know also looks perfect for a wedding/engagement based off of the beauty but also fun for couples/friends and families ! We will absolutely be back, thank you so much Valentin!”

5
Christopher Thayne

“We have stayed at this resort multiple times and can't imagine finding anywhere that we enjoy more. Everything about the VIM is incredible. You'll love the romantic atmosphere, the comfortable rooms, the amazing food, and the excellent service the staff provides. One of the key things that brings us back is just how large the resort is. You never feel like you're overcrowded. There are several large pools, bars, restaurants and lounging areas. The beach has a massive swimming area with plenty of loungers. And if course wherever you go on the property there are friendly staff members who warmly greet you and cater to your every need.”

5
Christopher T

“We have stayed at this resort multiple times and can't imagine finding anywhere that we enjoy more. Everything about the VIM is incredible. You'll love the romantic atmosphere, the comfortable rooms, the amazing food, and the excellent service the staff provides. One of the key things that brings us back is just how large the resort is. You never feel like you're overcrowded. There are several large pools, bars, restaurants and lounging areas. The beach has a massive swimming area with plenty of loungers. And if of course wherever you go on the property there are friendly staff members who warmly greet you and cater to your every need.”

7,0
Customer average rating
7.1
overall
7.3
7.0
value
8.4
cleanliness
7.8
service
6.1
 
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