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CUSTOMER REVIEWS

Check out the reviews and tips from other travelers like you for the Valentin Imperial Riviera Maya hotel, or let us know your experience after your next visit. We’d like to hear from you and improve each day.

5
T1267ROtiml

“This resort exceed our expectations. We have stayed at 8 different properties throughout Mexico and this is easily our favorite. Prior to booking we researched for months and couldn’t find bad reviews... We now understand why. This will absolutely be a resort we return to. PROS The resort is beautiful. The property is very large so be prepared to walk…. but in a good way. They have shuttles for those that don’t enjoy that, but it’s so easy to want to walk given how green/tropical and lush the ground are. Evening walks after dinner were perfect. Dinner options were plentiful. La Hacienda was our favorite and the French restaurant was our least favorite. Not allowing reservations made us nervous but we never waited more then a few minutes for dinner. For breakfast we enjoyed Mar but also did the buffet a few times. Nothing special about the food at buffet but there was a lot to choose from and the location of the restaurant was beautiful. We sat in the patio areas that were over the water features. Mar’s breakfast was really good and our favorite. The coffee shop also has some breakfast sandwiches if you need a to-go meal. Lunch was mostly the pool food trucks for us. They have beef tacos, chicken nachos, Al pastor tacos, etc.. We wished they had chicken tacos (only had chicken taquitos) but it was tasty nonetheless. Lunch was our least favorite meal option for the day. Overall the food was the best we experienced at an all inclusive. The beach was AMAZING. There were more than enough palapa’s for everyone, don’t stress finding one. The beach was cleaned every morning so no seaweed issues here. The water was turquoise and there were tropical fish swimming around. We spent most our time at the beach because it was so hard to leave. Also there are really no neighboring resorts so it was so peaceful. The pool is massive. Finding shade at the beach is a bit more difficult but you can do it if you want to wake up early. There are two swim up bars and plenty of entertainment throughout the day. The entertainment and staff were top class. There was always something to do, the shows were great, and we didn’t encounter any rude staff. They were all so polite, accommodating, and always made us feel like we had known them for years. CONS There are very few things we didn’t enjoy. One was the mosquitos…that’s more our fault for not being prepared with spray but you will need it. No food service at the beach. Most resorts do this so we were shocked it was not an option. Vendors at the beach we’re annoying. They were respectful but there was no security keeping them away.”

5
Traveler22337676995

“Awesome time,from Jorge at le Marche to Lorenzo at the pool,to of course Dora, food was great beach was best its been in years, the imperial band is always a good way to end your day. Can't wait to return next year.”

5
Tyler230

“We had an incredible experience at Valentin Imperial. The staff were great. The activities, excursions, and events were amazing and easy to schedule or attend. The nightly Imperial band was always a joy to listen or dance to. There are at least 7 different restaraunt experiences to enjoy and we enjoyed each one (especially the French and Japenese style ones). The property itself was beautiful and romantic to walk through. Would 100% recommend to anyone looking for an amazing Adults Only resort experience.”

5
TimTvim

“Great drinks, food, staff and facility. It will not disappoint. Entertainment staff do a fantastic job keeping the pool going all day. Swim up definitely worth the $$ if you want to step out of your room and float.”

5
Dotty416

“Just came back from the VIM on our 7th trip. Had a wonderful time. Can't say enough about all the staff. the people there are fantastic. I want to mention a few people who made our trip extra special. Grissel in Don Miguel, Virginia at the pool, Angel at the sports bar, William at the sushi bar and Angel the mater d at the Mexican restaurant. These are just a few, there's too many to mention all the people who do everything for you on a daily basis. They are the best. The new coffee shop is wonderful Great coffee ice cream and sandwiches. The property is still beautiful as ever. Can't wait till next year. ❤️ Thank you”

Average Rating -1 reviews
7,0
Customer average rating
7.0
overall
7.1
7.9
service
6.0
 
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